Help starts here

See what your community needs,and how 211 is responding.

The 211 Data Platform turns millions of calls, texts, and chats into timely insight about needs, referrals, and service gaps – helping 211s, United Ways, and partners act faster and smarter.

Access is currently available to participating 211 organizations, United Ways, and approved partners. Service provider? Access your referrals →

Snapshot

What can the 211 Data Platform tell you?

Needs

18,245

Top categories: housing, utilities, food.

Referrals

9,712

Track where callers are being connected.

Gaps

1,384

Identify unmet needs and service deserts.

Coverage

95%

Population covered across participating 211s.

Data shown for illustration only. Actual metrics depend on your configuration and data sharing agreements.

For 211s, United Ways & partners

One place to see needs, referrals, and gaps across your community.

The 211 Data Platform brings together contact, need, and referral data from participating 211s across the country. Explore trends by geography, age, and more to inform planning, funding, and partnerships.

Understand emerging needs

See which needs are rising over time – from housing and food to mental health and utilities – and how they vary by county, ZIP code, or congressional district.

Track referrals & gaps

Understand where callers are being connected – and where referrals can’t be made. Use gap insights to inform investment, advocacy, and resource development.

Support local & national decisions

Equip 211s, United Ways, government, and philanthropy partners with the same trusted view of what people are asking for – and how the network is responding.

How it works

Built for collaboration, privacy, and real-world use.

1. Data from participating 211s is securely ingested and standardized from local systems, preserving local control while enabling national insight.
2. Core measures – like needs, referrals, and gaps – are calculated in a shared semantic model, making it easier to compare and communicate across partners.
3. Role-based access ensures each user only sees what they should, with clear agreements about how data can be used and shared.

Want to learn more?

The 211 Data Platform is evolving with input from 211s, United Ways, and national partners.

If you’re interested in participating or partnering, let us know and we’ll connect you with the right team.

Contact the 211 team

Please include your organization, role, and how you’re interested in using the platform.